This program doesn’t replace IT protocols—it fills the operational gaps between system failure and business function recovery. It ensures your people know what to do while tech is being restored.

Each module is self-paced and includes tools you can apply right away. You can implement as you learn or build your full plan before rollout—it’s flexible to your team’s needs and bandwidth.

Yes. Every module includes freight, warehouse, and customs-based examples—not generic office scenarios. It’s built for real-world logistics continuity.

The sum of the team must understand organizational structures, the critical business process, its capabilities, supporting systems, and criticalities, in addition to having decision making authority. Depending on the company size, sometimes this is one-person other times a team. If multiple resources are required, not everyone needs to attend every meeting. Additional expertise can be added/removed as needed.

It can help you demonstrate that your organization is actively working to minimize operational risk. The framework was built with logistics compliance and freight liability in mind—but it’s educational in nature and not a substitute for formal legal, insurance, or regulatory guidance.

Our rollout strategy is intentionally flexible to fit your organization’s size, structure, and priorities. Typically, it looks like this:

For Smaller Companies or Owner-Led Rollouts:

• One or two key individuals—often an owner, general manager, or senior operations lead—complete the modules directly.
• Playbooks are developed for the most critical functions first (e.g., booking and moving freight, warehouse receipt, preparing and submitting customs declarations, customer communication, and other essential supporting activities such as paying employees).
• As operations grow, these playbooks serve as a foundation for training and scaling continuity practices.

For Larger Teams:

• Leadership Alignment First
  Executive and senior leadership complete Module 1 and Module 2 to set continuity priorities and resource expectations.
• Communication Next
  Complete Module 3.
• Organization-wide
  Leadership defines the roles and responsibilities. Activities can be conducted in a workshop-type setting to facilitate hands-on planning. Many companies assign a responsible party to coordinate activities and keep the process moving forward.
• Functional Teams
  Create basic internal communication plans.
• Core Team Engagement
  Leadership and Core Teams then complete Module 4 and Module 5. Typically, functional leadership identifies the Core Team and assigns a responsible party to coordinate activities and keep the process moving forward. They conduct assessments and build the first playbook, focusing on critical operational areas such as booking and moving freight, preparing and submitting customs declarations, and other essential supporting activities such as paying employees. Typically, one functional team completes the modules first, builds the initial playbook, and sets the stage for others to follow.
• Departmental Pilots
  Pilot teams apply frameworks to critical operational areas to identify gaps and validate processes.
• Wider Department Rollout
  Broader teams complete modules and tailor playbooks to their areas.
• Annual Review Cycle
  Playbooks are refreshed annually or after major disruptions.

Flexible Learning Options:

The course can be completed by a single leader who then guides their teams through implementation, or taken as a group to collaborate and build playbooks together.

Organizations enrolling multiple participants are eligible for special group discounts and custom coupon codes to support phased enrollment. (Reach out to learn more and see how we can support your team's enrollment needs.) Ready to get started? Whether you're leading solo or building as a team, we're here to support your continuity journey.