Home Courses My Library

BRUTEMITIGATOR COURSE 3

Define Roles, Responsibilities, and Build Draft Communication Playbooks (DCPs)

Clarify who communicates, who decides, and how information should flow when systems or people are unavailable.

A practical course for logistics, freight, and customs organizations strengthening internal communication and role clarity during operational disruptions.

Explore Team & Trainer Edition
Start with the Solo Edition

WHEN COMMUNICATION ROLES ARE UNCLEAR, DISRUPTION CAN ESCALATE

Disruptions often escalate when:

Teams don’t know who owns updates during disruption

Information moves inconsistently across functions

Leaders receive partial or conflicting status reports

Backup roles and communication pathways are undefined

Course 3 helps organizations define communication roles, information flow, and fallback pathways before disruptions occur — so coordination can continue, at least to some degree, even when systems or people are unavailable.

Create clarity around roles and communication before coordination is tested.

BruteMitigator Course 3: Define Roles, Responsibilities, and Build Draft Communication Playbooks

What You'll Achieve in Course 3

Course 3 builds shared understanding of roles and communication so teams can coordinate during disruption.

Through short, focused lessons, participants will:

  • Build situational awareness for operational disruptions
  • Map how information flows across teams and functions
  • Define communication roles and backup responsibilities
  • Identify alternative communication pathways and escalation options
  • Compile draft outputs into a Draft Communication Playbook (DCP) for internal reference, discussion, and refinement

This course focuses on internal operational coordination.
It does not address external crisis communications, public relations, or media response.

Explore Team & Trainer Edition

Course Structure

PREVIEW OF COURSE 3: DEFINE ROLES, RESPONSIBILITIES AND BUILD DRAFT COMMUNICATION PLAYBOOKS

 

How Course 3 Works

Course 3 helps organizations move from defined priorities into coordinated operational communication.

Rather than focusing on messaging templates or external response, this course centers on:

  • Role clarity
  • Information flow
  • Escalation paths
  • Fallback communication options

Depending on the edition selected, Course 3 may be completed individually (Solo Edition) or delivered through internally facilitated workshops (Team / Trainer Edition). In both cases, the focus is on creating draft, reusable communication planning outputs that can be refined over time.

Team / Trainer Edition — Workshop Format

Actual timing and structure may vary by organization; workshops may be delivered in separate sessions over time and are designed to support internal alignment and refinement, not one-time completion.

In the Team / Trainer Edition, Course 3 is typically delivered through two internally facilitated workshops, supported by the provided educational materials and planning tools.

Workshop 1 (typically 90–120 minutes)
Focused on:

  • Defining communication roles and responsibilities
  • Mapping communication pathways and escalation expectations
  • Establishing initial draft inputs for the Draft Communication Playbook (DCP)

Workshop 2 (typically 90-115 minutes)
Focused on:

  • Identifying coordination gaps and limitations
  • Aligning follow-up actions and responsibilities
  • Refining draft communication inputs based on discussion and review

Workshops are facilitated internally by the purchasing organization and may be spaced overtime.

Time Commitment — Solo Edition

In the Solo Edition, most learners complete the core Course 3 content in approximately 3–4 hours, depending on role complexity and the depth of review.

Additional time may be spent optionally reviewing selected sections with leadership or functional peers to validate assumptions and clarify responsibilities.

Who This Course Is For

Course 3 is designed for organizations ready to move from leadership awareness into coordinated operational action.

This course is designed for:

  • Owners, executive leaders, and senior decision-makers responsible for setting expectations, accountability, and decision authority during disruptions
  • Continuity owners and program leads coordinating internal response and communication planning
  • Operational and logistics leaders responsible for maintaining operations — at least to some degree — during disruption
  • Functional leaders across operations, IT, compliance, finance, HR, safety, and customer service responsible for role clarity and communication pathways
  • Technology and risk leaders (including CISOs) supporting business-led coordination and situational awareness
  • Cross-functional teams participating in structured internal communication and coordination planning

Team & Trainer Edition

For organizations facilitating internal alignment and planning conversations

Course 3 is designed for organizations ready to move from defined priorities into clearly articulated internal roles, responsibilities, and communication pathways during disruption.

Tools Included:

  • On-demand lessons for facilitators (Team / Trainer Edition)
  • Facilitator Guides for each workshop, outlining preparation, delivery, and follow-up
  • Workshop slide decks to support consistent internal delivery
  • “Say This / Do That” cue sheets to support facilitation flow
  • Preparation checklists for organizing materials, participants, and timing
  • Proprietary participant planning tools used across workshops
  • Gap Identification & Task Alignment Worksheets
  • Draft Communication Playbook (DCP) materials compiled and maintained internally
  • Short instructional video (~6 minutes) to establish shared baseline understanding

Designed for internal facilitation led by the purchasing organization.

Tool Use Note:
Blank templates may be distributed internally to authorized participants within license terms. Consolidated outputs remain internal planning artifacts. BruteMitigator™ does not review or validate outputs.

Important clarification:
BruteMitigator™ provides educational frameworks, facilitator guidance, videos, and planning tools. BruteMitigator™ does not facilitate workshops, complete planning tools, consolidate participant inputs, or make decisions on behalf of the organization.

Explore Team & Trainer Edition

Solo Edition (Course 3)

For a streamlined, self-paced leadership preparation

For individual-led coordination planning and draft playbook development

The Solo Edition is designed for owners, general managers, and individual leaders who want to define internal roles, responsibilities, and communication pathways without facilitating formal workshops.

Solo Edition includes:

  • Self-paced, on-demand lessons for individual learners
  • Individual completion of proprietary planning tools (fillable PDF)
  • Short instructional video (~6 minutes) covering core operational communication concepts
  • Draft Communication Playbook (DCP) created by learner compiling and refining completed tools
  • Optional internal review by leadership or peers within your organization

Tool Use Note:
Blank templates are licensed to the solo learner only and may not be distributed. Completed outputs may be shared internally for discussion and refinement.

Explore Course 3 (Solo)

Where This Course Fits in the Program

Course 3 translate priorities into shared roles and communication structures, preparing teams for deeper functional assessment and contingency planning.

 

Course 1

Buy-In Builder™.

Course 2

Identify Business-Critical Functions

Course 3

Define Roles, Responsibilities & Build Draft Communication Playbooks

Course 4

Assess Business Functions & Dependencies

Course 5

Build Operational Contingency Frameworks 

Even with the best planning, disruptions will be hard.

Get practical tools and a clear process to support informed conversations  — without the overwhelm.

Explore License Options

Compliance and Use Notice

BruteMitigator™ provides educational programs to support internal operational contingency planning. Participation does not constitute legal, regulatory, cybersecurity, or financial advisory services. Organizations remain responsible for defining, approving, and maintaining their own contingency and recovery strategies.